I’m going to go ahead and jump to the conclusion that few or none of the respondents involved in a recent J.D. Power survey about satisfaction with real estate firms have been involved with a short-sale because, if they were, it’s not clear how they’d be able to report any level of satisfaction. The details are in this story at MarketWatch.
More sellers are dissatisfied with their real-estate companies these days, griping mostly about the marketing of their home and some of the other services offered by the firm with which they’re working, according to a report released by J.D. Power and Associates this week.
The study uses a 1,000-point scale to grade just how satisfied consumers are with their real-estate companies. For sellers, their satisfaction level declined 40 points from last year to 742 in 2010. Prudential ranked highest in seller satisfaction, followed by Keller Williams and Re/Max, according to the J.D. Power news release.
On the other hand, buyers think their agents are doing better, and satisfaction climbed 12 points from last year to 803 today. Keller Williams ranked highest in buyer satisfaction, followed by Prudential and Coldwell Banker.
Yes, our short-sale offer just drags on and on. Sometimes I feel sorry for the short-seller who, presumably, would just like to get the whole thing over with and get on with their lives. And for the real estate folks involved as well because their income depends on the bank making a decision at some point in the current century and they are absolutely, positively, and completely powerless to move the process along.
There will be an update on our short-sale experience sometime in the next week or so as we close in on the three-month anniversary of having made an offer that still awaits a response. I’d tell you that we’re expecting to hear something next week, but that line has turned into something of a cruel joke in our household.



More sellers are dissatisfied with their real-estate companies these days, griping mostly about the marketing of their home and some of the other services offered by the firm with which they’re working, according to a report released by J.D. Power and Associates this week.




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